Shipping Information
Combined Salon Supplies Ltd
We deliver throughout New Zealand using NZ Couriers.
Online Order Shipping Costs
- Standard delivery: $9.30 + GST per order
- Rural delivery: $12.80 + GST per order
We do not deliver to PO Boxes.
Delivery Times
Estimated delivery times are:
- Metro: 1–3 working days
- Rural: 1–5 working days
These are estimated delivery timeframes only and are not guaranteed. Delivery times may vary depending on the destination, courier network, weather, public holidays and other circumstances outside our control.
Orders are dispatched on working days.
Orders dispatched on Friday are generally delivered from Monday onwards. We do not offer Saturday delivery.
Orders placed on weekends or public holidays will be dispatched on the next available working day. Delivery may also take longer during public holidays and periods of high demand.
Signature Required
Signature Required is our standard delivery service.
Someone should be available at the delivery address to receive and sign for the parcel. If nobody is available when delivery is attempted, NZ Couriers may leave a card with instructions for arranging redelivery or collection, where applicable.
Rural deliveries may be handled differently by NZ Couriers and may not always require a signature.
Authority to Leave (ATL)
If you would prefer your parcel to be left without a signature, you can request Authority to Leave (ATL) by adding “NO SIGNATURE REQUIRED” or “ATL” to your delivery instructions.
By requesting Authority to Leave, you authorise the courier to leave your parcel at the delivery address without obtaining a signature. Please ensure that a safe and secure location is available for the parcel.
If your parcel is left in accordance with your Authority to Leave instructions, CSS will not be responsible for loss or theft occurring after delivery.
NZ Couriers may choose not to leave a parcel if they do not consider there to be a suitable or safe location. In this case, they may leave a card with instructions for redelivery or collection.
Tracking Your Order
Tracking details are normally emailed once your order has been dispatched.
We aim to provide tracking information for every order; however, tracking may not be available for every shipment.
If you have not received tracking information, please contact us and we will provide the details where available.
Delivery Issues
If your parcel arrives damaged, is missing, or has not arrived within the expected delivery timeframe, please Contact CSS as soon as possible.
We will follow up with NZ Couriers on your behalf and provide you with an update when further information is available.
If an item has been damaged or is missing, CSS will work with you to resolve the issue.
Returns
Please see our Terms & Conditions for information about returns, exchanges and change-of-mind purchases.